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Shipping policy

Client Services

Shipping, Delivery
& Exchanges

FEROBRILL maintains a controlled fulfillment process designed to preserve consistency from order placement through final delivery.

Order Processing  │  Domestic & International Delivery

Fulfillment

Order Processing

Orders are processed within 1–3 business days, excluding weekends and recognized holidays.

Limited releases, preorder garments and high-demand allocations may require additional processing time. Any extended processing period will be communicated on the applicable garment page or by email.

An order confirmation is issued following successful checkout. Shipment confirmation and tracking information are issued once the order has been dispatched.

United States

Domestic Shipping

Estimated delivery timelines begin after an order has been dispatched and do not include order-processing time.

Shipping Method Estimated Delivery Cost
Standard 5–7 Business Days $5.99
Express 2–3 Business Days $12.99
Overnight 1 Business Day $24.99

Delivery timelines are estimates and may vary according to destination, carrier conditions and service availability.

Expedited delivery does not shorten the order-processing period. Express and Overnight delivery timelines begin after dispatch.

Select Destinations

International Shipping

International shipping is available only to destinations presented during checkout.

Shipping rates are calculated at checkout according to destination, selected service and order weight.
Duties, customs charges, brokerage fees and import taxes are the responsibility of the recipient unless stated otherwise during checkout.
International shipments may experience customs delays outside FEROBRILL’s control.
FEROBRILL cannot alter the declared value of an international shipment.

Shipment Visibility

Order Tracking

A tracking reference is issued by email once the order has been dispatched. Tracking activity may require 24–48 hours to appear within the carrier’s system.

If tracking remains unavailable more than 48 hours after shipment confirmation, contact FEROBRILL Client Services.

Track Your Order

Delivery Standard

Delivery Conditions

Shipping availability is determined by the addresses and delivery services accepted during checkout.
FEROBRILL does not currently ship to P.O. Boxes or military APO/FPO addresses.
Signature confirmation may be required for limited allocations, high-value orders or selected destinations.
Customers are responsible for monitoring carrier tracking and ensuring that someone is available to receive a signature-required shipment.
FEROBRILL reserves the right to decline or cancel an order when the destination cannot be serviced or when a shipment presents a verified security concern.

Order Information

Address Accuracy & Modifications

Customers are responsible for confirming that all names, addresses and delivery details are complete and accurate before checkout.

Address-correction or cancellation requests must be submitted immediately after order placement. Changes cannot be guaranteed after processing or fulfillment has begun.

FEROBRILL is not responsible for delivery disruption resulting from incomplete or inaccurate shipping information submitted during checkout.

Additional carrier or reshipment charges resulting from an incorrect address may be the responsibility of the customer.

Shipment Review

Lost, Delayed or Missing Shipments

Delivery delays caused by weather, customs processing, carrier disruption, service interruption or circumstances outside FEROBRILL’s control may affect the estimated delivery period.

If a shipment appears to be lost in transit, contact FEROBRILL Client Services promptly. FEROBRILL will review the shipment status and, where appropriate, initiate an investigation with the carrier.

If tracking identifies a shipment as delivered but it cannot be located, customers should:

Confirm that the shipping address entered at checkout is correct.
Review the surrounding delivery area, mailroom or designated secure location.
Check with household members, neighbors or building management.
Contact the carrier for available delivery details.

If the shipment remains unlocated, contact FEROBRILL Client Services for review. Resolution is determined according to the carrier’s findings and the circumstances of the shipment.

Final Sale

Size Exchanges

Purchases are final sale. Eligible size exchanges may be requested within 7 days of confirmed delivery.

Exchanges are limited to a different size of the same garment and colorway and remain subject to availability.

Unworn & Unused
Unwashed & Unaltered
Original Condition
Tags & Packaging Intact

Items must not be returned without prior authorization from FEROBRILL Client Services. Unauthorized returns may be refused.

Incorrect or damaged merchandise should be reported immediately and will be reviewed separately from a standard size-exchange request.

Client Information

Frequently Asked Questions

How can I track my order?

A tracking reference is issued by email after dispatch. Shipment progress may also be reviewed through the FEROBRILL order portal.

Does FEROBRILL offer expedited shipping?

Express and Overnight services are available when presented during checkout. Delivery timelines begin after order processing is complete.

What if my shipment is marked delivered but cannot be found?

Review the delivery location, confirm the address and check with household members, neighbors or building management. Contact Client Services if the shipment remains unlocated.

Does FEROBRILL ship internationally?

FEROBRILL ships to select destinations presented during checkout. Duties, customs charges and import taxes may apply.

Can I change my address after placing an order?

Address changes cannot be guaranteed after checkout. Contact Client Services immediately after placing the order.

Assistance

FEROBRILL Client Services

For assistance concerning order processing, address correction, shipment tracking, damaged merchandise or an eligible size-exchange request, contact FEROBRILL Client Services.

Website

ferobrill.com 

Business Address

FEROBRILL LLC
1910 Pacific Avenue, Suite 2000 PMB 3063
Dallas, TX 75201
United States