PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information, including your username, password, security questions and other information used for account security purposes.
• Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information, including bank account or credit or debit card information and billing address, to process payment, fulfill orders and provide requested products or services.
• Third parties that use online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and Cookies when you visit our Site, open or click emails or interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see Third-Party Websites and Links .

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, managing your account, arranging shipping and facilitating returns, exchanges and other account features.

We may enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interests so that we can be responsive to you, provide effective services and maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies used in connection with Shopify, please review Shopify’s Cookie Policy.

We use Cookies to power and improve our Site and Services, including remembering your actions and preferences, running analytics and better understanding user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may negatively affect your experience and may cause certain features and functionality to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Our website recognizes the Global Privacy Control (“GPC”) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat the signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well.

To learn more, visit Global Privacy Control. Other than GPC, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes and other reasons subject to this Privacy Policy. These circumstances may include:

• Vendors or third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
• Business and marketing partners that provide services or advertise to you. These partners will use your information in accordance with their own privacy notices.
• When you direct or request us to disclose certain information, or otherwise consent to disclosure, such as to ship products or through social media widgets or login integrations.
• Our affiliates or others within our corporate group, in our legitimate interests to operate a successful business.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms of service; or to protect or defend the Services, our rights and the rights of our users or others.

Categories Disclosed During the Previous 12 Months

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Personal Information Sold or Shared

We have “sold” and “shared,” as those terms are defined under applicable law, personal information during the preceding 12 months for advertising and marketing activities as follows:

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users without limitation as to its use by us or a third party.

Our inclusion of a link does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or to lodge your complaint with your local data protection authority.

We may transfer, store and process your personal information outside the country in which you live. Your personal information may also be processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country determined to provide an adequate level of protection.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact FEROBRILL using the information below.