RETURNS | EXCHANGES & REFUNDS

RETURN WINDOW

Eligible items may be returned within 30 days of delivery.

A return request must be submitted within this period. Requests received after 30 days may be declined unless otherwise required by applicable law.

RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

• Unworn and unused
• Unwashed
• Unaltered
• Free from damage, fragrance, staining, or signs of wear
• Returned with all original tags attached
• Returned in its original packaging
• Accompanied by the order number or valid proof of purchase

FEROBRILL reserves the right to decline any return that does not satisfy these conditions.

INITIATING A RETURN

To request a return, contact:

Support@ferobrill.com

Include the following information:

• Your full name
• Order number
• Item or items being returned
• Reason for the return
• Relevant photographs if the item is damaged, defective, or incorrect

If your request is approved, FEROBRILL will provide return authorization, shipping instructions, and the applicable return destination.

RETURN SHIPPING

Complimentary return shipping is provided for:

• A customer’s first eligible FEROBRILL order
• Items received damaged or defective
• Incorrect items sent by FEROBRILL

For all other eligible returns, return-shipping costs are the customer’s responsibility unless otherwise stated.

When FEROBRILL provides a prepaid return label for a customer-responsible return, the applicable shipping cost may be deducted from the final refund.

Original shipping charges are non-refundable unless the return results from a FEROBRILL fulfillment error or the merchandise arrives damaged or defective.

FEROBRILL is not responsible for unauthorized returns or merchandise shipped using a label not issued or approved by Client Services.

EXCHANGES

Eligible merchandise may be exchanged for another available size or color of the same product.

Exchanges are subject to inventory availability and cannot be reserved until the original item has been received and approved.

If the requested replacement is unavailable, you may select:

• A refund to the original payment method
• FEROBRILL store credit
• Another available size or color of the same product

To replace an item with a different product, return the original item and place a separate order for the new selection.

STORE CREDIT

Customers may choose FEROBRILL store credit instead of a refund to the original payment method.

Store credit:

• Does not expire
• May be used toward future FEROBRILL purchases
• Is issued after the returned merchandise has been received and approved
• Cannot be redeemed or exchanged for cash

Once store credit has been issued, the return cannot subsequently be converted into a refund to the original payment method.

FINAL-SALE & NON-RETURNABLE ITEMS

The following merchandise is not eligible for return or exchange:

• Items identified as FINAL SALE
• Gift cards
• Personalized or customized merchandise
• Made-to-order or special-order merchandise
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without their original tags or packaging

A promotional price or temporary markdown does not automatically make an item final sale. Merchandise will only be treated as final sale when it is clearly identified as such before purchase.

Customized, personalized, and made-to-order items may only be returned when they arrive damaged, defective, or materially different from what was ordered.

Please contact Client Services before purchasing if you have questions regarding the eligibility of a particular item.

DAMAGES, DEFECTS OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact Support@ferobrill.com within 48 hours of delivery whenever reasonably possible.

Include your order number and clear photographs showing:

• The affected merchandise
• The specific damage or defect
• The exterior packaging
• The shipping label, when relevant

Once evaluated, FEROBRILL may provide a replacement, repair, store credit, or full refund, including applicable shipping costs.

The 48-hour reporting request does not limit any rights available under applicable consumer law.

RETURN INSPECTION

All returns are inspected after arrival.

FEROBRILL will notify you when your return has been received and again when it has been approved or declined.

Items that do not satisfy the return conditions may be:

• Declined and returned to the customer
• Subject to additional shipping charges
• Otherwise handled as agreed with the customer

No deduction or fee will be imposed without prior notice when required by applicable law.

REFUNDS

Approved refunds will be issued to the original payment method within 10 business days following inspection.

Please allow additional time for your bank, card issuer, or payment provider to process and post the transaction.

If more than 15 business days have passed since FEROBRILL confirmed approval of your refund, contact:

Support@ferobrill.com

FEROBRILL cannot issue a refund to a payment method other than the one used for the original transaction, except where another method is required by law or expressly agreed upon.

EUROPEAN UNION RETURNS

Where merchandise is shipped to a consumer within the European Union, the customer may have the right to withdraw from an eligible online purchase within 14 days after receiving the merchandise, without providing a reason.

Returned merchandise must remain in substantially the same condition in which it was received, subject only to handling reasonably necessary to determine its nature, characteristics, and functionality.

Certain exceptions may apply, including personalized or made-to-order merchandise.

Return-shipping costs may remain the customer’s responsibility unless FEROBRILL agrees to cover them or applicable law provides otherwise.

Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.