SHIPPING | DELIVERY & EXCHANGES

Orders process within 5–7 business days before shipment, excluding weekends and recognized holidays.

Limited releases and high-demand allocations may require additional processing time.

Order confirmation is issued following successful checkout. Shipment confirmation and tracking details are issued when the order has been dispatched.

Estimated delivery timelines begin when the order has been dispatched and do not include processing time.

Delivery timelines are estimates and may vary according to destination, carrier conditions and service availability.

International shipping is available only to destinations presented during checkout.

• Shipping rates are calculated at checkout according to destination, selected service and order weight.
• Duties, customs charges and import taxes are the responsibility of the recipient unless stated otherwise during checkout.
• International shipments may experience customs delays outside FEROBRILL’s control.

A tracking reference is issued when the order has been dispatched.

Tracking activity may require 24–48 hours to appear within the carrier’s system.

Shipment progress can be monitored directly through the designated carrier using the issued tracking reference.

• Shipping availability is determined by the addresses and delivery services accepted during checkout.
• Signature confirmation may be required for limited allocations or high-value shipments.
• Delivery delays caused by weather, customs, carrier disruption or circumstances outside FEROBRILL’s control may affect the estimated delivery period.
• Customers should review carrier tracking promptly after shipment confirmation has been issued.

Customers are responsible for confirming that all shipping information is complete and accurate before checkout.

Address-correction requests must be submitted immediately after order placement.

Address changes cannot be guaranteed after processing or fulfillment has begun.

Exchanges are limited to size adjustments for the same garment and colorway and remain subject to availability.

An exchange request must be submitted within 7 days of confirmed delivery.

Items must not be returned without prior authorization from FEROBRILL Client Services.

FEROBRILL reserves the right to refuse an exchange when the garment does not meet the stated eligibility conditions.

Incorrect or damaged merchandise should be reported to Client Services immediately and will be reviewed separately from a standard size-exchange request.

FEROBRILL applies defined standards throughout order handling, inspection, packaging and dispatch to maintain consistency across the fulfillment experience.