Refund policy

Client Services

Returns, Exchanges & Refunds

FEROBRILL accepts eligible return requests submitted within 14 days of delivery. Every returned garment is reviewed individually to ensure it satisfies the conditions outlined below.

Return Policy  │  14-Day Return Window

Policy Register

Returns Framework

Return Standard

Return Window

Eligible merchandise may be returned within 14 days of delivery. A return request must be submitted within this period.

Requests received after 14 days may be declined unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, merchandise must satisfy every condition below.

FEROBRILL reserves the right to decline any return that does not satisfy these conditions.

Authorization

Initiating a Return

To request a return, contact FEROBRILL Client Services at Support@ferobrill.com .

Include the following information:

If approved, FEROBRILL will provide return authorization, shipping instructions, and the applicable return destination.

Shipping Standard

Return Shipping

Complimentary return shipping is provided under the following conditions:

For all other eligible returns, return-shipping costs are the customer’s responsibility unless otherwise stated.

When FEROBRILL provides a prepaid label for a customer-responsible return, the applicable shipping cost may be deducted from the final refund.

Original shipping charges are non-refundable unless the return results from a FEROBRILL fulfillment error or the merchandise arrives damaged or defective.

Resolution Options

Exchanges

Eligible merchandise may be exchanged for another available size or color of the same product.

Exchanges are subject to inventory availability and cannot be reserved until the original merchandise has been received and approved.

To select a different product, return the original merchandise and place a separate order.

Store Credit

Customers may choose FEROBRILL store credit instead of a refund to the original payment method.

Once issued, store credit cannot subsequently be converted into a refund to the original payment method.

Eligibility Exclusions

Final-Sale & Non-Returnable Merchandise

A promotional price or temporary markdown does not automatically make merchandise final sale. It must be clearly identified as FINAL SALE before purchase.

Customized and made-to-order merchandise may only be returned when it arrives damaged, defective, or materially different from what was ordered.

Condition Resolution

Damages, Defects or Incorrect Merchandise

Inspect your order promptly after delivery. If merchandise arrives damaged, defective, or incorrect, contact Support@ferobrill.com within 48 hours whenever reasonably possible.

FEROBRILL may provide a replacement, repair, store credit, or full refund, including applicable shipping costs.

The 48-hour reporting request does not limit rights available under applicable consumer law.

Return Inspection

All returned merchandise is inspected after arrival. FEROBRILL will provide notice when the return is received and when it is approved or declined.

Merchandise that does not satisfy the return conditions may be declined, returned to the customer, or subject to additional shipping charges.

Refund Standard

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days following inspection.

Additional processing time may be required by the customer’s bank, card issuer, or payment provider.

If more than 15 business days have passed since approval, contact Support@ferobrill.com .

Refunds are issued to the original payment method except where another method is required by law or expressly agreed upon.

Regional Rights

European Union Returns

Where merchandise is shipped to a consumer within the European Union, the customer may have the right to withdraw from an eligible online purchase within 14 days after receiving the merchandise, without providing a reason.

Returned merchandise must remain in substantially the same condition in which it was received, subject only to handling reasonably necessary to determine its nature, characteristics, and functionality.

Certain exceptions may apply, including personalized or made-to-order merchandise. Return-shipping costs may remain the customer’s responsibility unless applicable law provides otherwise.

Nothing in this policy limits non-waivable rights available under applicable consumer-protection law.

Return Assistance

FEROBRILL Client Services

For return, exchange, refund, or product-condition assistance, contact FEROBRILL Client Services.