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FEROBRILL CLIENT SERVICES

HELP & SUPPORT

Client guidance, garment information and order assistance.

Explore FEROBRILL service resources or contact Client Services for individual assistance.

SERVICE DIRECTORY

ORDER & DELIVERY

Shipping, Delivery & Exchanges Processing timelines, tracking, domestic delivery and shipment guidance. Returns, Exchanges & Refunds Eligibility, return instructions, exchange guidance and refund timelines. Order Assistance Sign in to your FEROBRILL account to review order history, account information and available order details.

GARMENT INFORMATION

GARMENT GUIDANCE

Size Guide Garment measurements, fit profiles and collection-specific sizing guidance. House Principles The standards, values and design philosophy governing FEROBRILL. Product Information Individual assistance with construction, materials, availability and garment specifications.

CLIENT SERVICES

DIRECT
ASSISTANCE

Individual guidance for orders, products, sizing and FEROBRILL services.

EMAIL

Support@ferobrill.com

SERVICE HOURS

Monday–Friday
9:00 AM–5:00 PM Central Time

RESPONSE TIME

Please allow 1–2 business days for a response. Additional time may be required during collection releases and high-volume periods.

CONTACT CLIENT SERVICES

HOUSE INFORMATION

POLICIES & ACCESS

Founders Club Access Private access to FEROBRILL collections, limited releases and Founders Club privileges. Terms of Service The terms governing access to and use of FEROBRILL services. Privacy Policy How FEROBRILL collects, uses and protects personal information. Your Privacy Choices Manage eligible data-sharing and targeted-advertising preferences.

CLIENT GUIDANCE

FREQUENTLY REQUESTED

Where is my order?

Tracking information is issued by email when your order dispatches. Please allow time for the carrier to activate the tracking record. For additional assistance, contact Client Services with your order number.

Can I change or cancel an order?

Contact Client Services as soon as possible. Address changes and cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

How do I begin a return or exchange?

Review Returns, Exchanges & Refunds for eligibility and complete instructions. Eligible requests should include the order number and the item being returned or exchanged.

How do I determine my size?

Consult the FEROBRILL Size Guide for garment measurements, fit profiles and collection-specific guidance. Client Services can provide individual assistance when required.

When will my refund be issued?

Approved refunds are issued after returned merchandise has been received and inspected. Your financial institution may require additional processing time before the credit appears.

What should I do if my order arrives damaged?

Contact Client Services promptly with your order number, a description of the issue and clear photographs of the merchandise and packaging.

Does FEROBRILL ship internationally?

Current destinations and available delivery services are presented during checkout. Consult Shipping, Delivery & Exchanges for additional shipment guidance.

How do I contact Client Services?

Email Support@ferobrill.com or use the FEROBRILL Client Services contact page. Please allow 1–2 business days for a response.